Returns Policy. 100% satisfaction guaranteed or your money back. If you are unhappy with any purchase, please notify us by e-mail within 5 days of receipt. Items must be returned in their original packaging within 14days to receive your refund. This applies to all our goods except where the item has been used unless it is faulty. This is in addition to your statutory rights.
Returning Goods
Goods must be returned in perfect condition, complete with all contents and packaging to our Returns Department,
Verve Design Ltd. Unit 3, Riverside Walk, Stourton Road, Ilkley, West Yorkshire, LS29 9HP.
Please enclose your name and address details, and reason for return, inside the parcel to ensure a prompt refund.
Please note that you will be responsible for the costs of returning goods to us unless the item is faulty or it was delivered to you in error. We would recommend for your own protection that you use a recorded delivery service.
Your Right to Cancel Orders & Your Statutory Rights
The Consumer Protection (Distance Selling) Regulations gives you the right to a 'cooling off' period, i.e. a right to cancel your order within 7 working days following the day of receipt of the goods and return them for a full refund. This applies to all our goods except where the item has been worn. It is your responsibility to give notice of your wish to cancel within this cancellation period by email, fax, letter or telephone. The goods must be returned in mint, saleable condition at your expense and we would recommend for your own protection that you use a recorded delivery service.
Amendments to our Services and Terms & Conditions
We reserve the right to make changes to our Website, policies, and Terms & Conditions. Any changes will be posted on our Website. It is your responsibility to check whether the Terms & Conditions have been revised, as use of our site after the date of any revision notice shall be deemed to constitute your acceptance of the revised Terms & Conditions.
Intellectual Property
You acknowledge and agree that all copyrights, trade marks and all other intellectual property rights in the materials and/or content made available as part of your use of this Website shall remain at all times vested in us or our licensors.
You acknowledge and agree that the material and content contained within this Website is made available for your personal non commercial use only and that you may only download such material and content for the purpose of using this Website. You further acknowledge that any other use of the material and content of this Website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Liability
Nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by our negligence.
Whilst we will use reasonable endeavours to verify the accuracy of any information on the Website it is provided on an "As Is" basis and we make no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the Website or that it will be timely or error-free, that defects will be corrected, or that the Website or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will accept no liability of any kind for any loss or damage from action taken in reliance on material or information contained on the Website.
Other than as expressly provided in these Terms & Conditions any indemnities, warranties, terms and conditions (whether express or implied by statute, common law or otherwise) are hereby excluded to the fullest extent permitted by law.
We will not be liable, in contract, tort (including, without limitation, negligence), pre contract or other representations (other than fraudulent on negligent misrepresentation) or otherwise out of or in connection with the Terms & Conditions for any of the following:
loss of profits, loss of contracts, loss of the use of money, loss of anticipated savings, loss of business, loss of opportunity, loss of goodwill, loss of reputation, loss, damage to or corruption of data or any indirect or consequential loss whether such losses are direct, indirect, consequential or otherwise.
Notwithstanding the above, our aggregate liability (whether in contract, tort or otherwise) for loss or damage shall in any event be limited to a sum equal to the amount payable by you for the good(s) in respect of one incident or series of incidents attributable to the same claim.
This clause does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.
We will take all reasonable precautions to keep the details of your order and payment secure, but unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access of information provided by you.
Links to other websites
In order to add value for you we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website you do so entirely at your own risk and we are not responsible for the availability, content or opinion of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the content or opinion of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (ii) the privacy practices of such websites, or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with , the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
Legal
These Terms & Conditions and all contracts formed under them shall be governed and construed in accordance with English law and the parties submit to the exclusive jurisdiction of the English courts in connection with the determination of all disputes arising under these Terms & Conditions.
Each provision of these Terms & Conditions is severable from the others, and in the event that any provision is declared invalid or unenforceable, that provision shall be amended if possible to be enforceable, but in any event, the remaining provisions shall remain in effect.
Notwithstanding anything contained in these Terms & Conditions in the event of any obligation or obligations being partly or totally impossible of performance by us for any reason beyond our reasonable control (including but not limited to war, invasion, act of foreign enemy, hostilities whether war be declared or not, civil war or strife, rebellion, strikes, lock-outs or other industrial disputes or infrastructure failure, actions, acts of God, acts of government or defaults of third parties) then such non-performance shall not be a breach of these Terms & Conditions.
These Terms & Conditions and the Privacy Policy are a complete and exclusive statement of the understanding between us and supersede all prior agreements and representations between us, relating to the subject matter of these Terms & Conditions.
You hereby agree that the provisions of the Contracts (Rights of Third Parties) Act 1998 are expressly excluded from these Terms & Conditions so that no rights are conferred on any third parties by these Terms & Conditions.
We recommend that you print out a copy of these Terms & Conditions for your records.
Our Privacy Policy
We are 100% committed to protecting your privacy, and acting respectfully.
Information registered with us will not be made available to other organisations. Your details will only be used to process orders, inform and notify you of special deals and offers that might interest you and where you provide consent for us to do so, deals and offers of carefully selected third parties. We may also use your information to carry out market research to enable us to improve our services to you.
Information is restricted to any information given at the time of ordering or registering. Information is collected lawfully and in accordance with the Data Protection Act 1998.
Information on "Cookies"
Cookies are strings of information which we may from time to time transfer to the browser on your computer's hard disk to enable us to remember who you are when you return to the Website. We may use cookies to enhance your enjoyment of our Website and to improve our service to you. If you wish you can usually adjust your browser so that your computer does not accept cookies. If you do this you will still be able to access our Website but this may limit some of the functionality available to you. How you adjust your web browser will depend on which internet browser programme your computer uses. More detailed instructions can be found at:
